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South Africans Struggle with Used Car Defects Amid Rising Complaints
An increasing number of South Africans are reporting major defects in their used cars shortly after purchase, warns the National Consumer Commission (NCC). Many find themselves stuck with vehicles they cannot use but must still pay off, adding financial strain to their woes.
The NCC has revealed it receives between 250 and 300 complaints per month from used car buyers. According to spokesperson Phetho Ntaba, buyers often discover serious issues within days of purchase.
“Consumers say when they bought these vehicles, they were not given information about the car or its history. They experience defects within a short period—be it a month, a day, or even three days,” Ntaba said in an interview with Newzroom Afrika.
Adding to the frustration, some dealerships refuse to repair the cars or provide refunds, even after intervention from the NCC or the Motor Industry Ombudsman. Where repairs are offered, they are often substandard, leaving customers dissatisfied.
Many dealerships rely on the “voetstoots” (as-is) clause to avoid responsibility for defective vehicles. However, the Consumer Protection Act (CPA) mandates that goods sold must be of “good quality” and “reasonably suitable” for their intended use. Under the CPA, buyers can demand a refund, repair, or replacement for defective vehicles within six months of purchase.
Private sales, however, often fall outside the CPA’s protections, as these transactions are not considered part of regular business activities.
Reducing Risks When Buying Used Cars
To avoid costly mistakes, buyers should:
- Choose reputable dealers. Look for those accredited by the Retail Motor Industry (RMI).
- Inspect the car’s service history. Ensure all records are up to date and legitimate.
- Hire a professional inspector. While this adds an extra cost, it can save you from future headaches.
If conducting your own inspection, here are key steps:
- Examine the engine for oil leaks and damaged components. Check the coolant level and hoses for cracks.
- Listen for unusual sounds. Pay attention during engine start-up, idling, and revving.
- Inspect the bodywork. Misaligned panels or mismatched paint could indicate prior crash damage.
- Check the tyres. Uneven wear may signal suspension or alignment issues. Inspect the brake pads for sufficient thickness.
- Test drive the car. Turn off the radio and focus on the clutch, gearbox, and overall driving feel.
- Verify basic functionality. Ensure all lights, indicators, wipers, and air conditioning are working. Look for any illuminated warning lights.
- Assess safety components. Test the brakes, inspect seatbelts for wear, and check the windows for cracks.
If the seller promises repairs, always get the agreement in writing. Confirm that all services were performed at the recommended intervals and that the service book is stamped, especially if you’re purchasing an extended warranty.
“Do not buy the vehicle before you get confirmation of this,” advised Andrea Bogner, Regional Chairperson of the Motor Industry Workshop Association. “Chasing a salesperson for the service book afterward is a nightmare best avoided.”
By taking these precautions, buyers can minimize risks and avoid becoming part of the growing number of South Africans facing used car woes.
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