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Here’s Where You Can Apply for Your Passport and Smart ID at Banks in South Africa
South Africans no longer need to endure long queues and system outages at Home Affairs offices to renew their passports or apply for smart IDs. Thanks to the eHome Affairs system, select bank branches now provide these services, making the process faster, simpler, and more convenient.
Currently, 30 bank branches across the country offer passport and smart ID services, with plans to expand to 64 locations in the near future.
How Does It Work?
The process is simple and completely paperless:
- Apply Online: Use the eHome Affairs website to submit your details and book an appointment at a participating bank branch.
- Visit the Bank: Attend your appointment, where your biometric data (photo and fingerprints) will be captured.
- Collect Your Document: Once your passport or smart ID is ready, you’ll receive a notification to collect it from the same branch.
Participating Bank Branches
Here’s a list of the 30 branches currently offering this service:
|
Bank branches offering passport and smart ID services |
||
| Bank | Address | Contact |
|
Standard Bank (9) |
||
| Standard Bank Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City | 021 529 8216 |
| Standard Bank Centurion | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre | 012 671 4042 |
| Standard Bank Jubilee Mall | Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal | 011 351 7814 |
| Standard Bank Kathu Mall | Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg | 053 723 9610 |
| Standard Bank Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 |
| Standard Bank Kingsmead | 1 Kingsmead Way, Durban | 031 308 7900 |
| Standard Bank Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 |
| Standard Bank Newton Park | 1 Pickering St Newton Park Port Elizabeth | 041 404 8319 |
| Standard Bank Simmonds Street | 5 Simmonds St, Selby, Johannesburg. | 011 631 1624 / 011 639 4205 |
|
FNB (7) |
||
| FNB Burgersfort | Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort | 072 457 8619 / 013 216 0098 |
| FNB Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion | 066 460 0530 / 012 653 2661 |
| FNB Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 |
| FNB Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 |
| FNB Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 |
| FNB Lynwood | Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria | 066 460 0130 |
| FNB Merchant Place | 4 Merchant Place c/o Rivonia and Freedman Dr Sandton | 066 290 3307 |
|
Nedbank (6) |
||
| Nedbank Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 |
| Nedbank Constantia Kloof | 16 Constantia Boulevard Constantia Kloof Roodepoort | 011 639 4208 |
| Nedbank Durban North | 57 Adelaide Tambo Dr, Durban North, 4051 | 0800 555 111 |
| Nedbank Nelspruit | Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit | 081 336 5941 |
| Nedbank Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 |
| Nedbank St George’s Mall | Shop 3 The Box, St Georges Mall c/o Riebeeck Street | 0800 555 111 |
|
Absa (6) |
||
| Absa Centurion Lifestyle Centre | Shop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion | 066 460 0356 |
| Absa Key West Krugersdorp | Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp | 079 900 6457 |
| Absa Port Elizabeth | 682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth | 041 404 8319 |
| Absa Sandton City | Cnr Rivonia Road and 5th Street Sandton | 066 290 3314 |
| Absa Stellenbosch | Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch | 021 809 2311 |
| Absa Towers | Cnr Commissioner And Troye Streets, Johannesburg | 011 350 4111 |
| Discovery Bank (1) | ||
| Discovery Bank Head Office | 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton | 0860 998 877 |
|
Investec (1) |
||
| Investec Bank Sandown | 100 Grayston Dr Sandown Sandton | 011 286 7000 |
Future Expansion
Plans are underway to add more branches:
- FNB: 18 new locations.
- Absa: 12 branches ready for activation.
- Discovery Bank: Adding branches in Cape Town, Pretoria, and Durban.
- Nedbank: Expansion details pending confirmation.
Limitations
The service is not yet available in all provinces. Currently, it is limited to Gauteng, Western Cape, Eastern Cape, Limpopo, Mpumalanga, and KwaZulu-Natal. Unfortunately, residents in Free State and North West still need to visit traditional Home Affairs offices.
Why Use eHome Affairs?
- Convenience: Avoid long queues and poor customer service.
- Efficiency: Biometric data and document collection handled at the bank.
- Speed: Faster processing and collection times.
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