City of Joburg Urges Residents to Update Contact Details to Avoid Service Disconnection

The City of Johannesburg is urging municipal account holders to immediately update their contact details to prevent service disruptions. Incorrect or outdated information has made it difficult for the city to deliver statements and service-related notifications, putting some customers at risk of electricity or water disconnection due to missed payments.

Why Updating Your Contact Details is Important

Kgamanyane Maphologela, the city’s Group Finance Department Director of Customer Communications, emphasized that many residents either fail to provide correct contact details or do not update their information, leading to payment delays and service disruptions.

“Customers with outdated contact details risk not receiving their municipal statements on time, making them vulnerable to missing their monthly payment deadlines. Failure to pay on time will result in their services being disconnected,” said Maphologela.

The city is working to cleanse and update all customer account records as part of its commitment to accurate billing and improved service delivery.

Non-Receipt of a Bill is Not an Excuse for Non-Payment

The City of Johannesburg’s credit control and debt collection policy clearly states that not receiving a municipal invoice does not absolve customers from paying their accounts.

Accurate customer details are essential for:

Prompt responses to service queries
Updates on policy changes and service announcements
Timely municipal bill delivery
Receiving e-statements via email

How to Update Your Contact Information

Residents can update their details through the following channels:

Call Centre: 0860 562 874
Walk-in Customer Service Centres
Online Registration: www.e-joburg.org.za or eservices.joburg.org.za
Email Regional Office: regionFrevenue@joburg.org.za

Documents Required for Updating Contact Details

To update your account, you will need:

Proof of ownership
ID document or certified copy
Municipal account number
Latest municipal statement
Updated phone number
Email address

Avoid Disconnection – Act Now!

The City of Joburg is encouraging residents to take action immediately to ensure their accounts remain in good standing. Failure to update your details could result in service interruptions and unnecessary penalties.