Business
Uber Limits Passengers in South Africa: Here’s What You Can (and Can’t) Bring on Board
Uber users in South Africa will now have to rethink how they book trips, as the ride-hailing platform has introduced new passenger and luggage restrictions across its services. These changes aim to improve ride comfort, space management, and overall safety for both drivers and riders—especially when bags and larger groups are involved.
According to Uber, while luggage is still permitted on all major ride options, including Uber Go, Uber X, Uber Comfort, Uber Black, Uber XL, and Uber Van, the number of passengers allowed per vehicle has now been limited. The company advises riders to double-check with drivers if they’re unsure about what can fit, since car size and model may vary.
“Please know that this guidance is advisory. If you feel unsure, we recommend that you contact the driver to confirm, as it would depend on the vehicle,” Uber explained in a public statement.
What Are the New Uber Limits in South Africa?
Here’s a quick breakdown of the new limits by Uber service:
| Uber Service | Max Passengers | Luggage Allowed |
|---|---|---|
| Uber Moto | 1 | No |
| Uber Go | 2 | Yes |
| Uber X | 3 | Yes |
| Uber Comfort | 3 | Yes |
| Uber Black | 3 | Yes |
| Uber XL | 6 | Yes |
| Uber Van | 7 | Yes |
If you’re traveling with more than three people, Uber recommends booking either Uber XL or Uber Van for larger capacity.
Uber Moto Adds a Two-Wheel Option
These changes come just after Uber introduced Uber Moto—a new motorcycle ride service—available in specific Johannesburg areas such as Braamfontein, Melville, Greenside, Mayfair, and the University of Johannesburg.
Uber Moto caters to solo riders looking for a quick, low-cost way to navigate inner-city traffic. However, note that luggage is not permitted, and only one passenger is allowed. Need to send a package instead? Uber recommends using its Courier service for deliveries.
Why These Changes Matter
With growing demand for convenience and efficiency, Uber says these restrictions are designed to create a smoother experience for both users and drivers. By clarifying the maximum capacity and luggage policies, the company hopes to avoid confusion and ensure that every trip is as seamless as possible.
If you’re planning your next trip in South Africa using Uber, make sure to consider how many people you’re riding with and how much luggage you’re carrying. And if in doubt, reach out to your driver before the trip begins.
{Source: BusinessTech}
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