NCC Warns Consumers About Faulty Vehicle Sales: Protect Yourself Before Buying a Car

South African consumers are facing a troubling trend of purchasing faulty or non-roadworthy vehicles from car dealerships, according to the National Consumer Commission (NCC). The NCC has received between 250 and 300 complaints monthly from customers stuck with defective vehicles, particularly second-hand cars, soon after purchase.

With rising complaints of car dealerships selling substandard vehicles without full disclosure, consumers are urged to take necessary precautions when buying a vehicle.

Faulty Vehicle Complaints on the Rise

Phetho Ntaba, an NCC spokesperson, revealed that many South Africans are now saddled with unusable cars yet remain obligated to make monthly payments on their auto loans. In many cases, car dealerships either fail to provide essential information about the vehicle’s condition or refuse to honor repair or refund requests.

Ntaba noted, “Consumers say they bought these vehicles without complete information about their history, and soon encounter defects. Sometimes, it happens within days of purchasing the car.”

Common Dealer Tactics and Consumer Rights

The NCC reports that some dealerships claim issues with cars are due to buyer misuse, while others refuse accountability despite clear evidence of pre-existing defects, such as tampered odometers.

Under South Africa’s Consumer Protection Act, consumers have rights to goods that meet quality standards and are safe for use. For example, Section 56(2)(a) states that within six months of purchasing, buyers can return faulty goods for repair or replacement. Despite these protections, many dealers use contracts to avoid legal responsibility, relying on consumers’ lack of awareness of their rights.

NCC’s Tips for Vehicle Buyers

To address this growing issue, the NCC plans to launch awareness initiatives for both consumers and dealerships on the Consumer Protection Act. For those planning to purchase a vehicle, the NCC offers key advice:

1. Thoroughly Inspect the Vehicle: Examine the car in person and check for any noticeable defects. Online purchases can be risky, so make sure you feel confident about the car’s condition.
2. Test Drive and Assess the Vehicle: Spend time test driving and evaluating the car’s functionality.
3. Ask for a Detailed History: Request maintenance records and ask about any previous damage or repairs.
4. Seek Expert Help: Consider having a mechanic inspect the car before finalizing the purchase.
5. Don’t Rush the Decision: Take time to understand the car’s condition, ask questions, and avoid any pressure from sales agents.

Ntaba emphasizes the importance of being proactive in vehicle purchases. “Test drive the car and ask questions. If you’re not fully informed, approach the NCC or Motor Industry Ombudsman for guidance,” she advises.

Protecting Yourself Post-Purchase

Under current South African law, consumers must complete the transaction and identify a defect before they can seek recourse. Although this process can take time, it’s often the best route for addressing issues with faulty vehicles. Taking additional steps, like purchasing warranty or inspection services, can provide added protection even if these services may incur extra costs.

By being diligent, consumers can avoid common pitfalls when purchasing second-hand vehicles. The NCC is committed to helping South Africans safeguard their rights and make informed decisions. Understanding your rights and taking extra precautions can prevent the distress and financial burden associated with buying a faulty car.