Business
Cell C Confirms Data Breach, Warns Users to Stay Vigilant Against Identity Theft
Cell C, South Africa’s fourth-largest mobile network operator, has confirmed a significant data breach, following an attack by the notorious hacking group RansomHouse. The breach, which occurred in early November 2024, led to the unauthorized disclosure of sensitive data affecting millions of its subscribers.
What Happened?
RansomHouse, a group known for its high-profile cyberattacks, claimed responsibility for the breach and publicly released 2TB of stolen data. This data includes highly sensitive personal information, such as:
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Full names and contact details (emails, phone numbers)
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ID numbers
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Banking details (if stored for billing purposes)
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Driver’s License Numbers
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Medical records (in cases of account closures after a family member’s death)
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Passport details
This information has been corroborated by files posted on the dark web, with security experts confirming the authenticity of the data. While the exact number of affected individuals remains unclear, the breach has raised significant concerns over the security of mobile networks in South Africa.
Cell C’s Response
In an open letter to users, Cell C’s CEO, Jorge Mendes, expressed deep regret over the incident, acknowledging the potential anxiety this breach could cause. Mendes emphasized that Cell C is working diligently to address the situation and minimize further risk.
Cell C has taken several measures in response to the breach:
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Engaging cybersecurity experts: The company has brought in top international experts to secure its systems and investigate the breach.
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Cooperation with authorities: Cell C is working closely with the South African Information Regulator and relevant authorities to manage the aftermath.
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Monitoring misuse: The company has implemented a continuous monitoring system to track potential misuse of the stolen data.
User Precautions: What You Should Do
As part of their response, Cell C has urged all stakeholders to be extra cautious and take proactive steps to protect themselves against phishing and identity theft. Here are the key recommendations:
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Be vigilant for phishing attempts: Watch out for suspicious emails or messages that ask for personal details, especially if they seem urgent or unexpected.
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Monitor your financial accounts: Keep an eye on bank accounts and credit card statements for any unusual transactions.
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Apply for Protective Registration: Cell C encourages affected users to register for fraud prevention through the South African Fraud Prevention Services.
Cell C’s Commitment to Transparency and Security
Cell C has assured its users that it is committed to maintaining transparency throughout the recovery process. The company has set up an information hub where users can find updates and guidance on how to protect themselves from further risk.
“We continue to work with authorities and security specialists to reinforce our systems and minimize any further impact,” the company said in its statement.
Despite the breach, Cell C remains steadfast in its commitment to protecting the interests of its customers, employees, and partners, promising to provide ongoing support and updates as the situation evolves.
{Source IOL}
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