Business
Warning for South African Online Shoppers: Customs Duty Scam on the Rise
Online shopping has become a favorite pastime for many South Africans, but it’s not without risks. With the rise of platforms like Temu and Shein offering unbeatable prices and free shipping, fraudsters are capitalizing on the boom, putting unsuspecting consumers at risk.
The Rise of Digital Fraud
South Africa’s online shopping scene exploded in 2024, with platforms like Temu leading the way. Known for its affordable prices—ranging from as low as R10 to over R1,000 for premium products—Temu’s aggressive marketing has paid off, making its app the most downloaded on Android in 2024.
However, this growth comes with a dark side. According to TransUnion, nearly 5% of all digital transactions in South Africa during the first half of 2024 were flagged as potentially fraudulent. A staggering 60% of South Africans reported being targeted by scams, with online shopping being a major sector of concern.
The Customs Duty Scam
One of the most alarming fraud tactics is the customs duty scam. Here’s how it works:
- Scammers send fake notifications that mimic courier services, requesting small payments (as low as R20 or R30) for customs duties.
- These messages often seem tied to actual online purchases, making them appear legitimate.
- Payment links in these messages lead to fraudulent websites, where scammers steal personal and financial information.
Garry Marshall, CEO of the South African Express Parcel Association, explains that these low amounts help scammers “fly under the radar” and avoid immediate suspicion.
Why Online Shoppers Are Vulnerable
Platforms like Temu and Shein are particularly attractive to scammers due to their international shipping requirements. Fraudsters exploit the trust consumers place in courier notifications, using customs duty payments as a cover for their schemes.
Marshall warns that the increasing sophistication of these scams suggests potential information leaks within the supply chain. This could mean personal details are being compromised during the order or delivery process.
How to Stay Safe
To protect yourself while shopping online:
- Verify Notifications: Always double-check requests for customs duty payments through the official website or app where you made the purchase.
- Avoid Clicking Links: Never click on links sent via email or text messages. Instead, manually navigate to the courier or retailer’s official website.
- Monitor Your Data: Be cautious about sharing personal details online and regularly review your account activity.
- Report Suspicious Activity: If you suspect fraud, report it immediately to your bank and the relevant authorities.
A Reminder to Stay Vigilant
The convenience of online shopping has revolutionized the way South Africans shop, but it has also created new opportunities for criminals. By staying informed and exercising caution, you can enjoy the benefits of digital shopping without falling victim to scams.
Stay vigilant and shop smart!
Follow Joburg ETC on Facebook, Twitter , TikTok and Instagram
For more News in Johannesburg, visit joburgetc.com
