Mams resident last settles utility bill in 2013, others haunted by high bills

Mamelodi Residents Express Frustration Over High Utility Bills

Residents in Mamelodi are facing challenges with abnormally high electricity and water bills issued by the Tshwane metro. Oupa Mtshweni, President of the Mamelodi Concerned Residents’ Association, recently highlighted his own experience with a substantial bill from the municipality.

Mtshweni disclosed that his electricity and water bill for October amounted to R145,729, following previous bills of R275,176 in 2017 and R333,075. Despite a decrease in the latest bill, questions arise regarding the billing process and payment arrangements.

Concerns Raised Over Billing System and Service Delivery

Mtshweni has been advocating for improvements in the billing system and service delivery in Tshwane. He emphasized the need to address abnormal bills to alleviate financial burdens on residents, particularly senior citizens and business owners struggling with mounting debts.

In another instance, resident Walter Mabaso from Ikageng, Mamelodi East, highlighted water scarcity issues persisting for years, despite being billed for water usage. The lack of water supply has compelled residents to seek alternative sources and endure inconvenience in accessing essential services.

Residents Demand Adequate Solutions and Fair Billing Practices

Residents like Mkhulu Msiza expressed dissatisfaction with the billing discrepancies and inadequate water supply. The community expects the Tshwane metro to rectify billing errors, ensure consistent water provision, and streamline service delivery to meet the needs of all residents.

Mtshweni also mentioned a collective effort by residents to address municipal concerns through protests and engagement with Tshwane authorities. Despite ongoing efforts to resolve issues, residents await concrete responses and actions from the metro to address their grievances effectively.

Tshwane Metro Responds to Billing Concerns

In response to the complaints raised, Tshwane spokesperson Lindela Mashigo clarified that meter readings influence monthly billing and attributed decreases in bills to debt adjustments. The city aims to bill customers accurately based on actual readings, acknowledging instances where estimations are made due to operational challenges.

Mashigo emphasized the necessity of specific account details to investigate abnormal billing complaints effectively, considering the large customer base serviced by the city. Residents are encouraged to provide additional information to facilitate resolutions and improve service delivery standards.

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Source: The Citizen